Insurance Advisers Working For You

Phone: 07 839 7702


Disclosure & Complaints Process

Licence status and conditions

Ashton Brokers Limited (FSP751251, trading as Ashton Brokers Limited) holds a Class 2 licence issued by the Financial Markets Authority (FMA) to provide financial advice.

Nature and scope of the financial advice given

Ashton Brokers Limited provides advice to our clients about their risk and health insurances.

We are able to provide financial advice from the following product providers:

Life & disability insurances: AIA, Asteron, Cigna, Fidelity Life and Partners Life
Business insurances: AIA, Asteron, Cigna, Fidelity Life and Partners Life
Health Insurances: AIA, Cigna, NIB, Partners Life and Southern Cross

We do not provide advice on KiwiSaver, Investments or Fire & General insurance.

Any financial advice we provide will only take into account the information you have given us about your particular needs, financial situation or goals.

Our duties

Ashton Brokers Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
  • exercise care, diligence, and skill in providing you with advice.
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at

The Code of Conduct standards can be read here:

Ashton Brokers Limited DOES NOT charge fees, expenses or other amounts payable for our financial advice.

Our services are completely free because instead of being paid by you, we receive revenue from the insurance company.

How we are remunerated

Ashton Brokers Limited receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Ashton Brokers Limited and your financial adviser. The amount of the commission is based on the amount of the premium.

The commission is between 20% and 230% of the first year’s premiums of your policy. The amount depends on which insurance company and which insurance policy you choose. They also receive a commission of between 5% and 20% of the premium for each year the policy remains in force.

How we manage any conflicts of interest or other incentives

To ensure that we prioritise the client’s interest above our own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.

From time to time, we may accept an invitation to join an insurance company to an event at their expense (e.g.: a Personal Development training, a rugby game, a meal out, etc).

Complaints Process

Ashton Brokers Limited want to hear from you if you are dissatisfied, in any way, with the service you have received. We welcome the opportunity to make things right for you.

We have a formal internal complaint handling process and will try to reach a satisfactory resolution with you as soon as possible.

You can make your complaint either verbally, by email or by letter. We will acknowledge your complaint within two days and try to resolve your complaint within 10 days. We may need to ask you for further information or agree on an extension if the issue is complex or there are issues outside of our control.

Complaint contact details:

The Complaints Manager
P O Box 9358
Hamilton 3240
Phone: 07 839 7702

If the complaint cannot be satisfactorily resolved, you can contact our disputes resolution scheme which is under the Insurance & Financial Ombudsman (IFSO). The Insurance & Financial Services Ombudsman Scheme offers free and independent advice to help resolve your complaint.

PO Box 10-845
Wellington 6143
Level 2, Solnet House, 70 The Terrace, Wellington, 6143
Phone: 0800 888 202

Contact Details

Ashton Brokers Limited (FSP751251, trading as Ashton Brokers Limited) is the Licensed Financial Advice Provider.

You can contact us at:

Ashton Brokers Limited
PO Box 9358, Hamilton 3240
07 839 7702